Across Europe, Amazon were experiencing large levels of growth across their customer base. This had a significant impact on their worldwide operations business i.e. the area of the organisation that is responsible for delivering packages and products to the customer’s door.
SOLUTION HIGHLIGHTS
- EUROPEAN SOLUTION COVERING GERMANY, FRANCE, UK, SPAIN, CZECH REPUBLIC AND POLAND
- MULTILINGUAL RECRUITMENT CONSULTANTS
- BESPOKE NATIVE LANGUAGE ADVERTS
- ALL COMMUNICATION IN THE CANDIDATES OWN LANGUAGE
SCOPE AND SCALE
Amazon’s heavy investment in new Fulfilment, Sortation and Delivery Centres across Europe, especially in the UK, Germany and France, resulted in a significant increase in headcount across management positions in these centres. These ranged from Graduates to experienced managers running the centres themselves. With Amazon, speed of delivery and their obsession with data feeds into everything they do and their approach to recruitment is no different. The need to deliver a nimble service is paramount, as they can execute new super centres at a flick of a switch, with their templated approach to building them creating hiring spikes that must be met in a small window of time.
SITUATION
Engaging a large volume of candidates across multiple countries speaking different languages and operating under different employment laws presented a unique challenge. Amazon have a large internal Talent Acquisition team who do speak multiple languages, however the sheer volume of roles meant they did not have the time to truly engage the market and candidates in the manner they wanted to.
Giving a great candidate experience is paramount for Amazon and realising they did not have the capacity to ensure this for every candidate, the urgency of the roles and complex nature of the situation, they engaged PeopleScout to assist and partner with them to meet these demands.
SOLUTION
PeopleScout have two established delivery centres in Bristol (UK) and Krakow (Poland). These centres have multilingual recruitment consultants who are experts in sourcing and engaging candidates on our client’s behalf. Having understood the immediate and urgent need from Amazon we quickly mobilised a team of German, French, Spanish, Polish and English speakers across the two centres. Amazon arranged briefings with us for the various roles and again expressed the urgency required due to the operational go live dates of these centres. Using our experience of recruiting across Europe, plus the understanding of the roles, Amazon’s culture and their process we gained through the briefing, we were able to quickly build strategies to engage talent pools.
RESULTS
Our multi-national set of stakeholders are clearly happy with our delivery from a quantity and quality level. Our activity from resulted in delivering the following;
• 576 candidates submitted
• 443 invited to interview
• 112 offered
• 8% reduction in Time to hire
