OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

MANAGED SERVICE PROVIDER (MSP)

OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

For the third year in a row, PeopleScout is the No. 1 Managed Service Provider on HRO Today’s Baker’s Dozen. Get the most out of your contingent workforce programme with PeopleScout.

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PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

Managed Service Provider (MSP)

Talking Talent: Getting the Most out of MSP
WHAT IS A MANAGED SERVICE PROVIDER (MSP)?

WHAT IS A MANAGED SERVICE PROVIDER (MSP)?

Managed service provider (MSP) programmes support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration, Statement of Work (SOW) engagements and other complex services across all skill categories and geographic locations.

MSP programmes combine expertise in staffing and supplier management with leading Vendor Management System (VMS) technology to best meet your business requirements. Each solution is customised to provide you with the best talent, seamless implementation, strong governance and compliance, comprehensive program management and tangible savings with a goal of creating operational excellence and yielding sustainable value.

Managed Service Providers 101

PeopleScout MSP Solutions

Beyond the Expected™

All MSP buyers expect a strong process that results in cost-reduction and compliance. Our MSP solutions are designed for those who are looking for something more.

PeopleScout’s Beyond the Expected MSP service approach offers the expertise, technology, resources and grit to solve your toughest staffing challenges and help you build a contingent workforce with the best talent, now and in the future. Our high-touch service is supported by innovative thinking that challenges the status quo. Our MSP solutions go beyond the cost controls and process administration typical of standard MSP programmes to deliver consultative insight and a uniquely transparent approach to partnership that will move your business forward. It’s no wonder PeopleScout earned both the No. 1 Overall ranking and No. 1 Quality of Service ranking on the HRO Today MSP Baker’s Dozen Customer Satisfaction list in 2017, 2018 and 2019.

If your current staffing strategies are no longer working for you, consider making the switch to PeopleScout MSP.

Ready to Take on the Toughest Challenges

Ready to Take on the Toughest Challenges

Every aspect of our end-to-end MSP solutions, from payroll and IC Management to leading VMS technology, have been designed to navigate a contingent labor landscape with more demanding challenges than ever before.

Your Best Interests are Our Best Interests

Your Best Interests are Our Best Interests

PeopleScout never supplies labour directly. Instead, we work with a carefully curated network of staffing partners whose performance is continuously optimised using a proprietary scoring system and supplier dashboard.

Nimble Yet Disciplined

Nimble Yet Disciplined

For nearly two decades, PeopleScout MSP solutions have enabled clients to efficiently source, engage, fulfill, measure and manage specialised categories of the contingent workforce and externally sourced labour with strong programme governance and integrity.

A More Human Approach - #1 in MSP Customer Satisfaction

A More Human Approach – #1 in MSP Customer Satisfaction

Our centralised support model enables PeopleScout to consistently provide quality service. Our industry-leading reputation for customer satisfaction is thanks to our 24/7 concierge-level service, client-first approach and vertically-aligned teams.

Technology Built for the Future of Contingent Labor

Technology Built for the Future of Contingent Labor

We leverage new and emerging technologies to create industry-leading solutions for your talent ecosystem. We start with effective Vendor Management System (VMS) administration and combine that with Affinix™, our proprietary talent technology platform.

Your Global Talent Partner From Now to Next

Your Global Talent Partner From Now to Next

As the pace of change accelerates and your needs continue to evolve, PeopleScout is committed to helping you anticipate what’s next to stay ahead of the curve. An MSP partnership with PeopleScout unlocks benefits that will provide you with the edge in the people business for years to come.

TALKING TALENT: GETTING THE MOST OUT OF MSP

TALKING TALENT PODCAST

TALKING TALENT: GETTING THE MOST OUT OF MSP

Jen Torres, MSP client portfolio leader at PeopleScout, explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation programme looks like and what steps organisations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions programme and what she’s excited about for the future of workforce management.

LISTEN TO THE PODCAST
Affinix™ Analytics MSP INSIGHTS

MSP TECHNOLOGY

Affinix™ Analytics MSP INSIGHTS

Affinix integrates with VMS technology to harness the power of analytics, creating clear visibility across your contingent workforce and other labour channels for a total workforce view. Embedded within PeopleScout’s talent solutions, Affinix is a robust platform that delivers speed and scalability to our MSP clients while leveraging artificial intelligence, machine learning, automation, predictive analytics and more.

Learn more about Affinix™

MANAGED SERVICE SOLUTIONS AND SUPPLIER MANAGEMENT

Our client-first operating model makes you our top priority. This allows us to find and retain the most suitable staffing partners for you. Whether we are establishing relationships on your behalf or from our supplier network, we will work across all job categories and geographies to get you the best labour at the best price.

MONITORING FOR COMPLIANCE

PeopleScout’s compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

MANAGING FOR CONTINUOUS IMPROVEMENT

We use a supplier scorecard that evaluates vendors on reconciliation, compliance scores and performance against their SLAs with the ultimate goal of better serving our clients.

MEETING DIVERSITY REQUIREMENTS

Our supplier network includes certified diverse suppliers, many with capabilities for sourcing niche labour verticals ensuring that client diversity requirements are met and limiting compliance risk.

THE BEST CULTURE FIT

Whether we are establishing relationships on our clients’ behalf or hand-picking them from our network, we recommend suppliers that align with our client’s culture and specific talent requirements.

OUR ENHANCED SUPPLIER NETWORK

OUR ENHANCED SUPPLIER NETWORK

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimise a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service. PeopleScout’s supplier ranking methodology creates highly-optimised, customised and vendor-neutral client supplier portfolios. The scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for PeopleScout’s MSP client engagements.

Join the MSP Supplier Network
IMPLEMENTATION AND GOVERNANCE

IMPLEMENTATION AND GOVERNANCE

Providing seamless programme implementation and a well-defined governance strategy, then delivering on that commitment, is a promise we take seriously, and that our clients trust us to keep. The PeopleScout MSP implementation team is dedicated to ensuring that each MSP implementation supports business continuity throughout the entire process, from formulating objectives for the overall programme to transitioning it to the team who will manage suppliers and the contingent workforce on a daily basis. Once an MSP programme is in place, our centralided risk-management team oversees compliance across the entire scope of your contingent labour programme and works relentlessly on your behalf to mitigate risk associated with your contingent workforce. We remain on top of emerging trends and legislation that may influence employers’ ability to attract, retain and engage the contingent workforce and apply this intelligence to a comprehensive risk matrix.

TALENT INSIGHTS

Press Releases

PeopleScout Launches its Beyond the Expected™ Managed Service Provider Service Approach

Cutting-Edge Technology Blended with Faster, More Specialised Support Raises the Industry Standard for Managing a Contingent Workforce Chicago – September 9, 2019 – PeopleScout today launched its Beyond the Expected™ service approach at the North American CWS Summit in San Diego. Beyond the Expected challenges the status quo and anticipates buyers’ expectations with a more…

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WHAT ANALYSTS ARE SAYING

PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey. With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.

Elliot Clark, CEO and Chairman
SharedXpertise & HRO Today

WHAT OUR LEADERS ARE SAYING

Our client-first Beyond the Expected delivery model makes clients our top priority. This philosophy allows our teams to immerse themselves in our clients’ culture to understand their specific staffing landscape and the trends that are affecting it, so that they can be consultative guides as we move towards what’s coming next.

Jennifer Torres, Client Portfolio Leader, MSP
PeopleScout PeopleScout

AWARDS & RECOGNITION

ARE YOU READY TO TAKE YOUR MSP PROGRAM FROM NOW TO NEXT?

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