MANAGED SERVICE PROVIDER

OUR MSP SOLUTIONS ARE RANKED #1 FOR CUSTOMER SATISFACTION

For the third year in a row, PeopleScout is the No. 1 Managed Service Provider on HRO Today’s Baker’s Dozen.

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Recruitment Process Outsourcing (RPO)

RPO 101

News

PeopleScout UK Jobs Report Analysis – June 2019

What is a Managed Service Provider (MSP)?

Managed service provider (MSP) programmes support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration, Statement of Work (SOW) engagements and other complex services across all skill categories and geographic locations. PeopleScouts MSP programmes combine expertise in staffing and supplier management with leading Vendor Management System (VMS) technology to best meet your business requirements. Each solution is customised to provide you with the best talent, seamless implementation, strong governance and compliance, comprehensive programme management and tangible savings with a goal of creating operational excellence and yielding sustainable value.

Managed Service Providers 101

THE Benefits of PeopleScout MSP

IMMEDIATE ROI

PeopleScout MSP programmes deliver ROI by driving down bill rate and markups. As the solution matures and the client service team gains greater insight into daily operations, additional savings are realised.

COMPETITIVE ADVANTAGE

We not only manage staffing suppliers and services spend, we manage the workforce to streamline operations to scale and match business cycles and offer clients a competitive advantage.

REDUCED TURNOVER

Cutting turnover yields tangible savings, which is just one way that our detailed analytics and metrics drive ROI and optimal performance throughout the life of an MSP programme.

CONTINUOUS IMPROVEMENT

An MSP program creates process improvements in onboarding, safety, time to capture and other areas.

MANAGEMENT OF ALL CONTINGENT CATEGORIES

Our solutions support gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration and statement of work (SOW) engagements. We provide services across all skill categories and geographic locations.

PERFORMANCE METRICS

We baseline performance metrics, track improvements and quantify business issues, such as the cost of turnover and the lost productivity that follows.

TALKING TALENT PODCAST

TALKING TALENT: GETTING THE MOST OUT OF MSP

Jen Torres, MSP client portfolio leader at PeopleScout, explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation programme looks like and what steps organisations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions programme and what shes excited about for the future of workforce management.

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Managed Service Solutions and Supplier Management

PeopleScout has a proven commitment to building consultative partnerships that drive MSP programme success. Our MSP programmes leverage powerful analytics and a wealth of experience to optimise supplier and workforce performance, maximise efficiency, increase cost savings and ensure compliance. Our solutions support the full spectrum of talent management across all disciplines, skill levels and geographies with high end-user satisfaction rates.

NEUTRAL MANAGEMENT, END-TO-END

PeopleScout forms strong supplier partnerships, whether we are establishing these relationships on behalf of our clients or managing an existing network of suppliers.

MONITORING FOR COMPLIANCE

PeopleScout’s compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

MANAGING FOR CONTINUOUS IMPROVEMENT

We use a supplier scorecard that evaluates vendors on reconciliation, compliance scores and performance against their SLAs with the ultimate goal of better serving our clients.

MEETING DIVERSITY REQUIREMENTS

Our supplier network includes certified diverse suppliers, many with capabilities for sourcing niche labor verticals ensuring that client diversity requirements are met and limiting compliance risk.

OUR ENHANCED SUPPLIER NETWORK

PeopleScout builds dedicated supplier networks for its clients using a proven evaluation framework. By ranking suppliers against client strategic priorities and cost, quality and compliance benchmarks, PeopleScout ensures best-fit suppliers for its clients. This strong supplier management focus allows PeopleScout to optimise a client’s supply base across all job categories and geographies to drive industry-leading performance and customer service. PeopleScout’s supplier ranking methodology creates highly-optimised, customised and vendor-neutral client supplier portfolios. The scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for PeopleScout’s MSP client engagements.

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Comprehensive MSP Program Management

At the core of PeopleScout’s award-winning MSP programmes is a commitment to building consultative partnerships and understanding our clients on their terms. Our client service teams leverage powerful analytics and a wealth of experience to optimise supplier and workforce performance, maximise efficiency, increase cost savings and ensure compliance.

You Have Our Full Attention

Each dedicated service team is assembled based on client culture and service requirements. The team is given extensive, client-specific training and is well-versed in Vendor Management System (VMS) technologies and your programme needs.

Ongoing Performance and Cost Control

Visibility is the key to managing contingent workforce and supplier spend. We leverage VMS technology and workforce productivity metrics as well as informed analysis and standardised processes to keep costs under control.

Proactive Risk Mitigation

PeopleScout employs a proven, multi-platform risk mitigation strategy that includes every aspect of the supplier and contingent labour management process.

Customised Governance Models

We work closely with each client to build a customised governance model based on the client’s operation that links visibility (in the form of detailed metrics) to compliance performance.

IMPLEMENTATION AND GOVERNANCE

Providing seamless programme implementation and a well-defined governance strategy, then delivering on that commitment, is a promise we take seriously, and that our clients trust us to keep. The PeopleScout MSP implementation team is dedicated to ensuring that each MSP implementation supports business continuity throughout the entire process, from formulating objectives for the overall programme to transitioning it to the team who will manage suppliers and the contingent workforce on a daily basis. Once an MSP programme is in place, we employ a governance strategy, developed in close collaboration with our client, to ensure that the programme is achieving its goals and is able to adapt, scale and respond to changes that impact staffing needs.

MSP INSIGHTS

Articles

2018 Q3 Global Economic Snapshot

The strong job growth which characterized the first half of 2018 continued in the third quarter for many of the world’s leading economies. Tangible evidence of rising wages spurred by the tight job markets began to appear in the U.S. and the UK. Employers continued to be challenged by the decreasing pool of available talent…

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