WHAT IS A MANAGED SERVICE PROVIDER (MSP)?

A Managed Service Provider (MSP) program is an impactful way for employers to manage all or part of their contingent workforce. For nearly two decades, PeopleScout MSP solutions have empowered organisations to efficiently source, engage, fulfill, measure and manage specialised contingent workers and externally sourced labour with strong program governance and integrity.

PeopleScout MSP solutions support temporary, temp-to-hire, direct hire, direct sourcing, payrolling, independent contractor (1099) administration, statement of work engagements and other complex services across all skill categories and geographies—managing the contingent staffing lifecycle from requisition through invoicing and payment. By establishing and following consistent processes, PeopleScout MSP helps organisations stay compliant with all labour regulations and requirements.

By partnering with leading Vendor Management Systems (VMS), we automate order distribution to suppliers, consolidate billing and facilitate timecard approval and payment. With Affinix™, our proprietary talent technology platform, PeopleScout MSP provides talent analytics and reporting on metrics, trends and market intelligence around your contingent workforce to inform better decision-making.

At PeopleScout, we combine expertise in staffing and supplier management with a technology-bolstered, culture-driven, and diversity-focused partnership approach that will move your business forward.

MSP TECHNOLOGY

Affinix™ Analytics MSP INSIGHTS

Affinix integrates with VMS technology to harness the power of analytics, creating clear visibility across your contingent workforce and other labour channels for a total workforce view. Embedded within PeopleScout’s talent solutions, Affinix is a robust platform that delivers speed and scalability to our MSP clients while leveraging artificial intelligence, machine learning, automation, predictive analytics and more.

OUR ENHANCED SUPPLIER NETWORK

Using a proven evaluation framework, PeopleScout ranks suppliers against client’s contingent workforce priorities and cost, quality and compliance benchmarks. Our strong supplier management focus allows PeopleScout to optimise your supply base across all job categories and geographies to drive industry-leading performance and customer service.

As your MSP, monitoring SLAs with suppliers ensures continued performance, compliance and visibility into spend. We consistently meet or exceed our supplier SLAs, so whether we are establishing relationships on your behalf or choosing them from our supplier network, we will work across all job categories and geographies to get you the best labour at the best price.
Our scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for our client engagements.

IMPLEMENTATION AND GOVERNANCE

We provide seamless program implementation and a well-defined contingent labour management program governance strategy—then deliver on that commitment. This is a promise we take seriously, and that our clients trust us to keep.

The PeopleScout MSP team is dedicated to ensuring that each implementation supports business continuity throughout the entire contingent workforce process, from formulating objectives for the overall program to transitioning it to the team who will manage suppliers and the contingent workforce on a daily basis.

Once a contingent labour management program is in place, our centralised risk-management team oversees compliance across the entire scope of your contingent labour program and works relentlessly on your behalf to mitigate risk associated with your contingent workforce. We remain on top of emerging trends and legislation that may influence employers’ ability to attract, retain and engage the contingent workforce and apply this intelligence to a comprehensive risk matrix.