#1 RANKED MSP SOLUTIONS FOR CUSTOMER SATISFACTION

MANAGED SERVICE PROVIDER (MSP)

#1 RANKED MSP SOLUTIONS FOR CUSTOMER SATISFACTION

For the third year in a row, we’re the no. 1 Managed Service Provider on HRO Today’s Baker’s Dozen. You can get the most out of your contingent workforce programme with PeopleScout.

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PeopleScout is the No. 1 Managed Service Provider for the Third Consecutive Year on HRO Today’s MSP Baker’s Dozen

Managed Service Provider (MSP)

Talking Talent: Getting the Most out of MSP
WHAT IS A MANAGED SERVICE PROVIDER (MSP)?

WHAT IS A MANAGED SERVICE PROVIDER (MSP)?

Managed service provider (MSP) programmes support a wide range of resourcing requirements, including gig, temporary, temp-to-hire, direct hire, independent contractor (1099) administration, Statement of Work (SOW) engagements and other complex services across all skill categories and geographic locations.

MSP programmes combine our expertise in staffing and supplier management with leading Vendor Management System (VMS) technology to meet all your business requirements. Each solution is customised to help you secure the best talent, with seamless implementation, strong governance and compliance, comprehensive programme management and tangible savings. Every aspect of our programmes aims to provide you with operational excellence and sustainable value.

Managed Service Providers 101

PeopleScout MSP Solutions

Beyond the Expected™

All MSP buyers expect a strong process that results in cost-reduction and compliance. But our MSP solutions are designed for those looking for something more. PeopleScout’s Beyond the Expected™ MSP service offers a combination of expertise, technology and resources to solve your toughest staffing challenges and help you build a workforce with the best talent, today and in the future. Our high-touch service is supported by next-generation thinking that challenges the status quo. Our MSP solutions go beyond standard programmes to deliver real insight and a uniquely transparent approach to partnership that will keep you ahead of the curve. It’s no surprise we earned both the no. 1 Overall ranking and no. 1 Quality of Service ranking on the HRO Today’s Baker’s Dozen Customer Satisfaction list in 2017, 2018 and 2019.

Let's Take on your Toughest Challenges

Let’s Take on your Toughest Challenges

Every aspect of our end-to-end MSP solutions has been designed to navigate a competitive environment that poses bigger challenges than ever before.

Shared Best Interests

Shared Best Interests

We never supply labour directly. Instead, we work with a carefully selected network of staffing partners whose performance is continuously optimised using a proprietary scoring system and supplier dashboard.

Nimble Yet Disciplined

Nimble Yet Disciplined

For nearly two decades, we’ve enabled clients to efficiently source, engage, and measure specialised categories of their workforces with strong programme governance and integrity.

#1 in MSP Customer Satisfaction

#1 in MSP Customer Satisfaction

Our centralised support model helps us provide quality service. Our industry-leading reputation for customer satisfaction is thanks to our 24/7 concierge-level service and you-first approach.

Tech Built for the Future of Contingent Labour

Tech Built for the Future of Contingent Labour

We use new and emerging technologies to create industry-leading solutions for your talent needs, such as our effective Vendor Management System (VMS) administration and Affinix™, our proprietary talent technology platform.

Your Global Talent Partner From Now to Next

Your Global Talent Partner From Now to Next

As your needs continue to evolve, we’re committed to helping you stay ahead of the curve. With us, you can take advantage of services that will give you the leading edge for years to come.

TALKING TALENT: GETTING THE MOST OUT OF MSP

TALKING TALENT PODCAST

TALKING TALENT: GETTING THE MOST OUT OF MSP

Jen Torres, MSP client portfolio leader at PeopleScout, explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation programme looks like and what steps organisations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions programme and what she’s excited about for the future of workforce management.

LISTEN TO THE PODCAST
Affinix™ Analytics MSP INSIGHTS

MSP TECHNOLOGY

Affinix™ Analytics MSP INSIGHTS

Affinix integrates with VMS technology to harness the power of analytics, creating clear visibility across your contingent workforce and other labour channels for a total workforce view. Embedded within PeopleScout’s talent solutions, Affinix is a robust platform that delivers speed and scalability to our MSP clients while leveraging artificial intelligence, machine learning, automation, predictive analytics and more.

Learn more about Affinix™

MANAGED SERVICE SOLUTIONS AND SUPPLIER MANAGEMENT

Our client-first operating model makes you our top priority. This allows us to find and retain the most suitable staffing partners for you. Whether we are establishing relationships on your behalf or from our supplier network, we will work across all job categories and geographies to get you the best labour at the best price.

MONITORING FOR COMPLIANCE

PeopleScout’s compliance team conducts regular compliance reviews to ensure performance metrics are being tracked accurately and are in compliance with contracts.

MANAGING FOR CONTINUOUS IMPROVEMENT

We use a supplier scorecard that evaluates vendors on reconciliation, compliance scores and performance against their SLAs with the ultimate goal of better serving our clients.

MEETING DIVERSITY REQUIREMENTS

Our supplier network includes certified diverse suppliers, many with capabilities for sourcing niche labour verticals ensuring that client diversity requirements are met and compliance risk is minimised.

THE BEST CULTURE FIT

Whether we are establishing relationships on our clients’ behalf or hand-picking them from our network, we recommend suppliers that align with our client’s culture and specific talent requirements.

OUR ENHANCED SUPPLIER NETWORK

OUR ENHANCED SUPPLIER NETWORK

We’ve built a dedicated supplier network for our clients using a proven evaluation framework. By ranking suppliers against your strategic priorities and a range of benchmarks, we make sure every supplier is a best fit. This strong supplier management focus allows us to optimise your supply base across all job categories and geographies to drive industry-leading performance and customer service. Our supplier ranking methodology creates highly-optimisedhighly optimised, customised and vendor-neutral client supplier portfolios.

Our scoring system is based on feedback from various inputs that align with quality, compliance and cost criteria. Our supplier partners are added to the network only after a complete evaluation and selection process ensuring the optimal fit for our client engagements.

Join the MSP Supplier Network
IMPLEMENTATION AND GOVERNANCE

IMPLEMENTATION AND GOVERNANCE

We’re dedicated to providing seamless programme implementation and a well-defined governance strategy, then delivering on that commitment. Our MSP implementation team makes sure each implementation supports your business continuity throughout the entire process, from formulating objectives to handing over day-to-day management to your team. Once an MSP programme is in place, our risk-management team oversees compliance across the entire scope of your contingent labour programme and works on your behalf to mitigate risk. We also remain on top of emerging trends and legislation that may influence your ability to attract, retain and engage your contingent workforce and apply this intelligence to a comprehensive risk matrix.

TALENT INSIGHTS

2020 TALENT TECH TRENDS

Articles

2020 TALENT TECH TRENDS

ARTIFICIAL INTELLIGENCE includes machine learning, deep learning and automation. Talent tech platforms integrate AI to streamline time-intensive tasks. Through AI, recruiters can find candidates faster, while candidates can receive consumer-like branded employer experiences. 87% of senior executives believe AI is important to achieving overall business objectives. Source: Forbes Insights AUTOMATION continues to grow, replacing low-value,…

Read the Article

WHAT ANALYSTS ARE SAYING

PeopleScout continues to distinguish itself from the competition with its extraordinary service culture, once again leading the HRO Today MSP Baker’s Dozen Customer Satisfaction Survey. With a multinational footprint and excellent technology, PeopleScout’s number one ranking is driven by a superior customer experience that no other provider currently offers.

Elliot Clark, CEO and Chairman
SharedXpertise & HRO Today

WHAT OUR LEADERS ARE SAYING

Our client-first Beyond the Expected delivery model makes clients our top priority. This philosophy allows our teams to immerse themselves in our clients’ culture to understand their specific staffing landscape and the trends that are affecting it, so that they can be consultative guides as we move towards what’s coming next.

Jennifer Torres, Client Portfolio Leader, MSP
PeopleScout PeopleScout

AWARDS & RECOGNITION

2020 AVA Digital Awards
2019 Recruiting Service Innovation Awards

ARE YOU READY TO TAKE YOUR MSP PROGRAM FROM NOW TO NEXT?

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