The show must go on: How to go virtual for volume recruitment in record time

Virgin Media, a long standing client of 7 years, asked us to hire 500 front line customer service staff across their 4 major contact centre locations. One of the issues they faced is that due to Covid-19, and the closure of overseas customer contact centres, they needed to quickly increase their UK headcount. After a fast, 8 day, set up period, we have been live for just 2 weeks and in that time we have:Redesigned a virtual interview process from scratch Generated 4,200 new appsConducted over…

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