Talking Talent: Getting the Most out of MSP

In this episode of Talking Talent, we talk about Managed Service Providers or MSPs.

An MSP is a contingent workforce management solution managed by an external organisation that combines process, personal expertise and technology to support an organization’s gig, temporary, temp-to-hire, direct hire, independent contractor administration, Statement of Work hiring and other complex services such as vendor management.

There is a spectrum of organisations seeking MSP services – some are looking for the first time, others have mature programmes focused on driving continuous improvements and others that are transitioning into a Total Workforce Solution. In this episode, we dig into the issues affecting MSP programmes at all maturity levels.

Joining us is Jen Torres, MSP client portfolio leader at PeopleScout. Jen has more than 12 years’ experience as a partner to Fortune 100 companies seeking MSP solutions. Her creativity and innovation helped some of the country’s largest financial and technology institutions launch and develop workforce operations into industry-leading programmes. She is known for her “passion for people” and excellence in leading custom workforce solutions with an emphasis on customer service.

Jen explains what leaders should consider if they are pursuing MSP services for the first time, what implementing a second or third generation programme looks like and what steps organisations need to take if leaders want to transition to a total workforce solution. Jen also shares what technology means to a successful MSP or total workforce solutions programme and what she’s excited about for the future of workforce management.

Learn from our other PeopleScout experts in previous Talking Talent episodes: